Shillings support

Get in touch

Email support@getshillings.com.

We aim to acknowledge within 2 working days and to have most things resolved within 5. A fix that needs an app update takes longer, because it has to go through Apple's and Google's review before it reaches you. We will tell you if that is the case rather than leave you waiting.

We are a small team in Dundee working UK hours. There is no phone line for Shillings and no overnight cover.

What to include

The more of this you send, the fewer rounds of email it takes:

• What you were trying to do, and what happened instead.
• The steps that lead to it, if it happens repeatedly.
• Your device and its operating system version — for example "iPhone 13, iOS 18.2".
• The Shillings version number, from the app's settings screen.
• A screenshot, if there is something to see.

Please do not send us your bank details, card numbers or passwords. Shillings never needs them and we do not want them.

Before you write

A forecast looks wrong

Forecasts are arithmetic on the figures in the app. Check the pay rate, the pay date and the pay cycle on the job in question, and that the shifts feeding it are entered with the right hours. A rate that changed in April will produce wrong numbers until it is updated.

Your data is missing on a new phone

Sign in with the same Google or Apple account you used before. Shillings keys your data to that sign-in — signing in a different way creates a different, empty account.

You want your data out or gone

See deleting your account to have it removed, or ask us at support@getshillings.com for a copy of everything we hold.

What we are doing with the app

Shillings is finished software. It is free, it is on the App Store and Google Play, and we keep it working — we fix faults and keep it running on current versions of iOS and Android. We are not adding features at the moment. If you write in with a suggestion we will read it, but we will not promise to build it.

The other documents

• Terms and conditions — the agreement between you and us.
• Privacy policy — what we hold and what you can make us do about it.
• Delete your account — how to have it all removed.

If we get it wrong

Say so, in the same thread or to the same address, and we will look at it again. If you are still unhappy, write to Neirfeno Limited, 7 Thorter Way, Dundee, DD1 3DF, and it will be picked up by a director.

For a complaint about how we have handled your personal data, you can go to the Information Commissioner's Office at ico.org.uk/make-a-complaint. For consumer advice generally, Citizens Advice is on 0808 223 1133.