Legal
Delete your Shillings account
You can have your account and everything in it deleted. It is your data, the request costs nothing, and we do not ask you to justify it.
This page covers the Shillings app, published by Neirfeno Limited.
How to ask
Email support@getshillings.com with Delete my account in the subject line, from the email address you use to sign in to Shillings.
Tell us:
- the email address on the account;
- whether you want the whole account deleted, or only particular data.
If you sign in with Apple and chose to hide your email, send the request from the relay address Apple gave you, or include it, so we can match the account.
Confirming it is you
We have to be satisfied you are the account holder before we delete anything, so that nobody can wipe your records by pretending to be you. Emailing from the address on the account is normally enough. If we cannot match it we will ask you for something further, and we will ask for the least we can get away with.
How long it takes
We acknowledge your request within 2 working days and complete the deletion within 30 days. If anything delays it, we will tell you before the 30 days are up and explain why.
What is deleted
| Data | What happens |
|---|---|
| Your account and sign-in record | Deleted. You will not be able to sign in again, and the account cannot be recovered. |
| Income streams, jobs, pay rates and pay dates | Deleted. |
| Shifts, past and future, and the hours on them | Deleted. |
| Goals and progress | Deleted. |
| Analytics tied to your app installation | Deleted, where you consented to analytics and it is still within the retention window. |
Deleting the app from your phone removes the copy held on the device. It does not by itself delete the copy we hold, which is why this request exists.
What we keep, and why
| Data | Kept for | Why |
|---|---|---|
| Encrypted backups containing your deleted data | Up to 90 days, then overwritten | Backups run on a cycle and cannot be edited in place. Nothing is restored from them into the live service. |
| A record that a deletion request was made and completed | 6 years | To show the ICO, or a court, that we did what you asked |
| Support correspondence about the request itself | 24 months | So we can answer if you come back to us about it |
| Anything we are legally required to keep | As long as the obligation runs | Legal obligation, or defending a legal claim |
The record we keep of the request is your email address and the dates — not the income and shift data you asked us to remove.
Deleting only some of it
You do not have to delete everything. If you would rather remove a particular job, a run of shifts or a goal and keep the rest, say so in your email and we will do that instead. You can also delete most records yourself inside the app.
Your other rights
Erasure is one of several rights you have. You can also ask for a copy of your data, have it corrected, or object to how we use it. These are set out in full in the privacy policy.
If we refuse a deletion request we will tell you why and tell you how to challenge it. You can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint at any point.
Contact
support@getshillings.com, or Neirfeno Limited, 7 Thorter Way, Dundee, DD1 3DF.