Help Centre
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What is the main purpose of the Shillings app?
The primary purpose of the Shillings app is to allow shift-based workers to track and forecast their earnings, providing clarity and reducing anxiety around their pay.
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How can I track my earnings for the current week and month?
Navigate to the "Dashboard" screen. Here, you'll see an overview of your earnings for the current week and month, as well as how they track against your set goal.
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How do I add or edit my shifts in the app?
Go to the "Shift Management" screen. Here, you can add new shifts, edit existing ones, or even copy shifts from the current week to the next.
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Can I view the history of my earnings?
Yes, by visiting the "Earned" screen, you can view a detailed history of your earnings.
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How does the app support users with multiple jobs?
The app allows users to set up multiple jobs. On the various screens like the "Dashboard", "Shift Management", and "Earned", you can view data either in aggregate or for individual jobs.
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How can I access the different screens in the app?
The app's navigation bar provides buttons to quickly jump between the three main screens: "Dashboard", "Shift Management", and "Earned".
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What does the question mark button at the top of the screen do?
The question mark button launches the tutorial, providing a walkthrough of the app's features and functionalities.
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How do I access the app's settings?
Next to the question mark button on the main screens, you'll find a menu button. Clicking this will take you to the app's settings.
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What information is provided in the earnings tracker on the dashboard?
The earnings tracker displays days until your next payday, the amount you've earned so far, your progress towards your earnings goal, and whether you're on track or falling behind.
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How do I know if I'm on track to meet my earnings goal?
On the "Dashboard", the earnings tracker will indicate whether you are on track for your goal or if you're falling behind.
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Can I view my earnings breakdown for a specific job if I have multiple jobs?
Yes, on the "Dashboard" there's a dropdown in the earnings breakdown section. Here, you can select a specific job or view data across all jobs.
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How do I copy shifts from the current week to the next week?
In the "Shift Management" screen, there's a button that allows you to copy the current week's shifts to the next week.
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Is there an option to automatically add breaks to my shifts?
Yes, in the "Job Settings" within the "Settings Menu", there's an option called "Suggested Break". This feature automatically adds breaks to your shifts when they are over 6 hours, ensuring compliance with legal requirements.
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How can I contact the Shillings support team if I face any issues?
Navigate to the "Settings Menu" and select "Support". This will open your email client, allowing you to contact the support team directly. Alternatively, you can email them at: support@getshillings.com.
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Where can I find the help resources for the app?
Within the "Settings Menu", there's a "Help Centre" option that displays a detailed help resource for the app.
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How do I add new jobs in the app?
In the "Job Settings" section, there's a "+" button at the top that allows you to add new jobs.
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Is there a feature to automatically suggest breaks for long shifts?
Yes, the "Suggested Break" feature in "Job Settings" will automatically propose breaks for shifts that exceed 6 hours.
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Can I customize the labels displayed on the dashboard?
In the "Job Settings", you can choose the "Dashboard Label" option to display jobs by either role or company name.
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How do I set or change my earnings goal?
Navigate to "Dashboard Settings" where you'll find the "Earnings Goal" option, allowing you to set or modify your desired earnings target.
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What is the purpose of setting a primary job in the app?
Setting a primary job helps the app decide which payday to display in the dashboard. It's particularly useful for users with multiple jobs to keep track of their main income source.
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How do I navigate between weekly and monthly earnings views?
In the "Earnings" screen, there are tabs at the bottom that allow you to toggle between weekly and monthly earnings views.
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How can I delete a job from the app?
To delete a job, go to "Job Settings" and select the job you wish to remove. Within the job details screen, you'll find buttons at the top right. Click on the delete button to remove the job.
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How do I delete a shift in the app?
To delete a shift, simply navigate to the "Shift Management" screen and toggle off the shift you wish to remove.
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What do I do if I forget my password or cannot access my account?
The Shillings app doesn't require a traditional login. Data is stored locally on your phone. However, you can link your account with Google, Apple, or Facebook to store your data on our servers, ensuring data recovery if needed. Should you need to reinstall the app, select the "sign in to existing account" link on the initial screen to retrieve your data.
-
Is my data safe and private with Shillings?
Absolutely. We prioritize the privacy and security of our users' data. For a detailed understanding of our privacy practices, please review our privacy policy at getshillings.com/privacy-policy.
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How often is the app updated, and do I need to update it manually?
We continuously work on improving the Shillings app. Updates are delivered automatically through your app store, so there's no manual intervention required on your part.
-
Is there a premium version of the app with additional features?
No, Shillings is entirely free for all users, offering all its features without any additional costs.
-
How do I troubleshoot issues with the app not working correctly?
If you encounter technical issues that aren't addressed by the in-app tutorial or this help center, please reach out directly to our support team for assistance.
-
How can I track my earnings for the current week and month?
Navigate to the "Dashboard" screen. Here, you'll see an overview of your earnings for the current week and month, as well as how they track against your set goal.
-
How do I add or edit my shifts in the app?
Go to the "Shift Management" screen. Here, you can add new shifts, edit existing ones, or even copy shifts from the current week to the next.
-
Can I view the history of my earnings?
Yes, by visiting the "Earned" screen, you can view a detailed history of your earnings.
-
How does the app support users with multiple jobs?
The app allows users to set up multiple jobs. On the various screens like the "Dashboard", "Shift Management", and "Earned", you can view data either in aggregate or for individual jobs.
-
How can I access the different screens in the app?
The app's navigation bar provides buttons to quickly jump between the three main screens: "Dashboard", "Shift Management", and "Earned".
-
What does the question mark button at the top of the screen do?
The question mark button launches the tutorial, providing a walkthrough of the app's features and functionalities.
-
How do I access the app's settings?
Next to the question mark button on the main screens, you'll find a menu button. Clicking this will take you to the app's settings.
-
What information is provided in the earnings tracker on the dashboard?
The earnings tracker displays days until your next payday, the amount you've earned so far, your progress towards your earnings goal, and whether you're on track or falling behind.
-
How do I know if I'm on track to meet my earnings goal?
On the "Dashboard", the earnings tracker will indicate whether you are on track for your goal or if you're falling behind.
-
Can I view my earnings breakdown for a specific job if I have multiple jobs?
Yes, on the "Dashboard" there's a dropdown in the earnings breakdown section. Here, you can select a specific job or view data across all jobs.
-
How do I copy shifts from the current week to the next week?
In the "Shift Management" screen, there's a button that allows you to copy the current week's shifts to the next week.
-
Is there an option to automatically add breaks to my shifts?
Yes, in the "Job Settings" within the "Settings Menu", there's an option called "Suggested Break". This feature automatically adds breaks to your shifts when they are over 6 hours, ensuring compliance with legal requirements.
-
How can I contact the Shillings support team if I face any issues?
Navigate to the "Settings Menu" and select "Support". This will open your email client, allowing you to contact the support team directly. Alternatively, you can email them at: support@getshillings.com.
-
Where can I find the help resources for the app?
Within the "Settings Menu", there's a "Help Centre" option that displays a detailed help resource for the app.
-
How do I add new jobs in the app?
In the "Job Settings" section, there's a "+" button at the top that allows you to add new jobs.
-
Is there a feature to automatically suggest breaks for long shifts?
Yes, the "Suggested Break" feature in "Job Settings" will automatically propose breaks for shifts that exceed 6 hours.
-
Can I customize the labels displayed on the dashboard?
In the "Job Settings", you can choose the "Dashboard Label" option to display jobs by either role or company name.
-
How do I set or change my earnings goal?
Navigate to "Dashboard Settings" where you'll find the "Earnings Goal" option, allowing you to set or modify your desired earnings target.
-
What is the purpose of setting a primary job in the app?
Setting a primary job helps the app decide which payday to display in the dashboard. It's particularly useful for users with multiple jobs to keep track of their main income source.
-
How do I navigate between weekly and monthly earnings views?
In the "Earnings" screen, there are tabs at the bottom that allow you to toggle between weekly and monthly earnings views.
-
How can I delete a job from the app?
To delete a job, go to "Job Settings" and select the job you wish to remove. Within the job details screen, you'll find buttons at the top right. Click on the delete button to remove the job.
-
How do I delete a shift in the app?
To delete a shift, simply navigate to the "Shift Management" screen and toggle off the shift you wish to remove.
-
What do I do if I forget my password or cannot access my account?
The Shillings app doesn't require a traditional login. Data is stored locally on your phone. However, you can link your account with Google, Apple, or Facebook to store your data on our servers, ensuring data recovery if needed. Should you need to reinstall the app, select the "sign in to existing account" link on the initial screen to retrieve your data.
-
Is my data safe and private with Shillings?
Absolutely. We prioritize the privacy and security of our users' data. For a detailed understanding of our privacy practices, please review our privacy policy at getshillings.com/privacy-policy.
-
How often is the app updated, and do I need to update it manually?
We continuously work on improving the Shillings app. Updates are delivered automatically through your app store, so there's no manual intervention required on your part.
-
Is there a premium version of the app with additional features?
No, Shillings is entirely free for all users, offering all its features without any additional costs.
-
How do I troubleshoot issues with the app not working correctly?
If you encounter technical issues that aren't addressed by the in-app tutorial or this help center, please reach out directly to our support team for assistance.